Privacy
Your privacy at Qanda Hub
What we collect when you order, why we need it, who sees it and how to reach us about it. Last updated 8 November 2026.
Qanda Hub (“we”, “us”) runs qandahub.org, a menswear shop based in Nairobi, Kenya. We collect only what we need to deliver your order, and we handle it in line with Kenya’s Data Protection Act, 2019.
What we collect
You do not need an account to shop with us. When you place an order we ask for:
- Your name and phone number — to confirm the order and arrange delivery.
- Your delivery location, date and time, and any notes you add for the rider.
- Your email address, only if you choose to give it — for your receipt.
- What you ordered — product, size, colour, quantity and price.
Our website also records your internet (IP) address with each order, to stop automated or abusive orders, and keeps a technical error log so we can fix problems.
Payments
When you pay on delivery, you pay the rider in cash or by M-Pesa and we record that the order has been paid. When online payment is available, it is handled by our payment provider, IntaSend. You enter your M-Pesa or card details on IntaSend’s secure page — we never see or store your card number or M-Pesa PIN. IntaSend tells us whether the payment went through, the amount and a payment reference.
How we use your information
- To process, confirm and deliver your order, and to contact you about it.
- To handle questions, exchanges and complaints.
- To keep business and accounting records.
- To protect our shop against fraud and abuse.
We do not sell your information, and we do not send you marketing messages unless you ask us to.
Who sees it
- Our team — the people who handle orders.
- Delivery riders — your name, phone number, location, delivery time and the amount to collect, so they can reach you.
- Service providers that run our shop for us: our website and email host, IntaSend for online payments, and a messaging service that sends new-order alerts to our team on WhatsApp.
- Authorities, only where the law requires it.
Cookies
We use one essential cookie while you browse, which keeps the order form secure and lets you see your own order confirmation. We do not use advertising or tracking cookies.
How long we keep it
We keep order records for as long as we need them to deliver your order, deal with any follow-up, and meet our accounting and tax obligations under Kenyan law. After that we delete them or remove the details that identify you.
Your rights
Under the Data Protection Act you have the right to:
- be told how your information is used;
- see the information we hold about you;
- have wrong information corrected;
- have your information deleted, where we no longer need it or the law does not require us to keep it;
- object to how we use it.
To use any of these rights, contact us at info@qandahub.org. If you are not happy with our response, you can complain to the Office of the Data Protection Commissioner.
Keeping it safe
Our website uses an encrypted (HTTPS) connection, our admin area is protected by passwords, and only the people who handle orders can see order details.
Changes
If we change how we handle your information, we will update this page and the date at the top.